Cancellation & Refund Policy

1. Cancellation Requests

Cancellation requests must be submitted through our official customer support channels.

A cancellation request is considered received once it has been submitted to Nexora Destinations.

2. Flight Cancellation

Flight cancellations and refunds are subject to the applicable airline’s fare rules and ticket conditions.

Some fares may be non-refundable or may include cancellation charges.

If a refund is approved, the refundable amount will be calculated after applicable airline, supplier, and service charges.

3. Hotel Cancellation

Hotel cancellation policies vary depending on the property and rate selected.

Some reservations may be refundable until a specified cancellation deadline, while others may be non-refundable.

The cancellation conditions applicable to your reservation will be provided during the booking process where available.

4. Car Rental Cancellation

Car rental cancellations are subject to the applicable rental provider’s terms.

Cancellation fees, no-show charges, deposits, or other supplier charges may apply.

5. Travel Package Cancellation

Travel packages may contain multiple services with different cancellation policies.

The refund amount will depend on the individual terms applicable to the services included in the package.

6. Non-Refundable Bookings

Certain tickets, hotel rates, car rentals, promotional offers, and travel services may be non-refundable.

Customers should review the applicable cancellation conditions before completing payment.

7. No-Show

If a customer does not use a booked service and does not cancel within the applicable cancellation period, the booking may be subject to a no-show charge or may become non-refundable according to the supplier’s rules.

8. Refund Processing

Once an eligible refund has been approved, Nexora Destinations will initiate the refund through the applicable payment method or payment provider.

The time required for the refund to appear in the customer’s account may depend on the payment provider, bank, card issuer, airline, hotel, or other supplier.

9. Supplier Cancellation

If an airline, hotel, car rental company, or other supplier cancels a service, available options will depend on the applicable supplier’s policy and the circumstances of the booking.

10. Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support team:

Email: support@nexoradestinations.com (or via our Contact page)

Address: 1401 21ST ST, STE R, SACRAMENTO, CA 95811

Please provide your booking/reference number, customer name, and reason for the request where applicable.